Refund and Return Policy

Problems with an item

Contact SCOTÉ if an item is faulty, unsafe, unsuitable or does not match its description. Include your name, order number, the affected item and a description of the issue. Photographs may help. We will review the issue and explain the next steps.

Applicable statutory remedies may include repair, replacement or refund. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.

Change-of-mind requests

For a change of size, colour or mind, contact our team before sending anything back to confirm the available arrangement, item condition requirements and any delivery costs. These arrangements do not restrict your rights concerning faulty or misdescribed goods.

Returning an item

Wait for confirmed return instructions and the correct return address. Package the item securely and include the order reference. Do not send items to an address that SCOTÉ has not confirmed.

Refunds and exchanges

Once a refund is approved, we will confirm its amount, method and expected processing time. Refunds normally use the original payment method where available; delivery-payment refunds may require verified bank details. Banks and providers may take additional time to post funds.

Exchanges depend on stock. If the requested size or colour is unavailable, our team will discuss the available remedy. Return and delivery costs will be explained, and SCOTÉ will bear costs where required by law.

Contact SCOTÉ

For questions about this policy, message us on WhatsApp at +234 903 610 4140 or email Scotecollections@gmail.com. All contact details. Include your order reference when your question concerns a purchase.